Communication with the patient and their family members or close ones has an essential role in patient care. In order to create a feeling of safety, it is important that the patient can speak their native language.
Emergency Medical Services have arrived at the home of a woman, born in 1944. The woman has called help because she has fallen and hasn’t been able to get up on her own. She complains of having hurt her hip and foot when falling. The paramedics are examining her right now.
Pm: Good afternoon. What happened?
P: Hello. I fell and injured my hip and back. I can’t get up without help.
Pm: Ok. Are you in pain right now? Where does it hurt? Does it feel bad when I touch your back?
P: Yes, it does.
Pm: We’ll help you get up and do a few
examinations. Is that ok?
P: Yes, that’s fine.
Pm: I’ll ask a few questions now. Could you say your name and date of birth.
P: Kaisa Lövberg and my date of birth is 16 th April, 1944.
Pm: Did you have any abnormal symptoms just before you fell, like for example dizziness or something else?
P: Yes, I did feel a bit dizzy, but I do feel dizzy quite often.
Pm: Do you have any diseases, or are you on any medications? Are you allergic to any medicines?
P: I have hypertension, type 2 diabetes and some kind of heart problem the name of which I don’t remember. I take Cardacea and Pradaxa, at least, other medicines I don’t remember. I’m allergic to penicillin.
Pm: Ok. Tell me a little bit about your housing conditions. Do you live on your own? How have you managed at home? Do you have home help?
P: I live with my husband here at our home. He’s in a wheelchair. We have coped pretty well together. Our
daughter visits us every now and then and helps with the groceries.
Pm: Right. We’ll take blood glucose, temperature, blood pressure and ECG. Has your condition changed in any way while we’ve been here?
P: I think I feel slightly better now since you arrived.
Pm: Do you think that you could cope at home? All your readings are good, and there are no signs of injury on your body. We don’t think it’s necessary to take you to hospital as you can stand and walk safely. I called the emergency doctor, too, and he agreed with me.
P: I think I can stay at home. I feel completely normal now.
Pm: Fine, good. It’s very important that you call 112 if your situation gets worse. We’ll print out the EMS incident report and give you a copy.
P: I understand. I’ll call 112 if my condition gets worse. Thank you very much.
Pm: Thank you. Bye bye.
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